Monterey County Hospitality Association

Seminar Schedule | Video Library | Scholarship Information | Career Opportunities

Everything You Need To Know about Education and Training
For A Career In Hospitality
Download printable version MS-word

What do you want to do	Pay range¹	What is required	Specific skills	What formal training or education is available Click here for phone numbers and web addresses.
Work front or back-of-the-house:
Bell staff² Concierge Front desk clerk Reservations clerk Group reservations Guest services Waiter/waitress² Banquet staff²	6.75-11.75 9.50-20.19 6.75-17.00 8.65-10.40 10.00-17.31 6.75-13.50 6.75-7.10 6.75-15.13	Learn basic skills necessary in most parts of hospitality	English	Community Colleges, Libraries adult school
			Basic Computer Skills	Community colleges, Adult education programsLibraries, Internet Cafes, Computer Training Companies Shoreline Occupational Services One-Stop (clearing house for government programs)
			Customer Service	Community colleges (e.g. MPC, Cabrillo) Monterey County Hospitality Association (MCHA) videos online courses
			Knowledge of local area	Chamber of Commerce, Convention and Visitors Bureau Sightseeing Tours
Work in small business:
Manage quick-service restaurant² Tour operator Catering Special events	6.75-7.10 no data 30k-45k 328k-35k³	Learn skills for managing a business	Supervision, how to run a business	Community college (e.g. MPC, Hartnell) On-the-job classes Private post-secondary schools (Culinary Center of Monterey, Heald College, Central Coast College
Work on an upper-level:
Accounting Human resources Meeting planning Sales, marketing Food and Beverage Manager	10.75-12.50 11.60-16.20 32k-40k 336k-55k³ 35k-173.9k3	Learn in-depth specialty skills within hospitality	Restaurant or Hospitality operations	Community Colleges with two-year hospitality programs (MPC, Cabrillo) Four-year colleges with hospitality management programs (CSU Monterey Bay, UNLV, many others) Mission Trails Regional Occupational Program (ROP) On-the-job classes Private post-secondary schools (Culinary Center of Monterey, Heald College, Central Coast College

¹Numbers shown are recent Monterey Peninsula area data in dollars per hour unless otherwise noted. Compensation often includes 401K, medical, incentive bonuses.
²This job usually includes tips not shown in the hourly pay range
³Annual pay in dollars (k = thousand)

Sample Career Paths

Start as a…	Then try…	Then become a…
Valet	Bell staff	Desk clerk
Front desk clerk	Concierge	Night audit, front desk supervisor, reservation clerk
PBX operator	Front desk clerk	Concierge, night audit, front desk supervisor
Concierge	Front desk clerk	Night audit, front desk supervisor
PBX operator	Reservations clerk	Front desk clerk, sales
Reservations clerk	Sales assistant	Sales manager
Busser	Server	Banquet staff, supervisor
Banquet server	Banquet captain	Banquet assistant manager

Hospitality Resources

National web sites

Local resources

American Culinary Foundation www.acfchefs.org

American Hotel-Lodging Association http://www.ahla.com/

Club Managers Association of America www.cmaa.org

Hospitality Sales and Marketing Association International www.hsmai.org

International Council On Hotel, Restaurant & Institutional Education www.chrie.org

International Executive Housekeepers Association www.ieha.org

International Food Service Executives Association www.ifsea.org

Meeting Professionals International www.mpiweb.org

National Restaurant Association Education Foundation www.nraef.org

National Restaurant Association www.restaurant.org

Professional Convention Management Association www.pcma.org

Travel Industry Association of America www.tia.org

Amazon.com (search for book in a new skill area) www.amazon.com

Hospitality, Foodservice and Restaurant jobs

http://www.hospitalityjobs.hcareers.com/

MPC Hospitality Program, 831-646-4000 www.mpchospitalityprogram.com

Adult education

Seaside 831-899-1615 Salinas 831-753-4270

Castroville 831-633-7050 King City 831-385-4661

Gonzales 831-678-1279

Cabrillo College (Aptos) 831-479-6100 www.cabrillo.edu

Computer Training companies -- there are many. See yellow pages

Hartnell Community College 831-755-6700 www.hartnell.edu

Libraries:

Monterey 831-646-3932 www.monterey.org/library

Seaside 831-899-2055 www.seasidelibrary.org

Salinas 831-758-7311 www.ci.salinas.ca.us/departments

Regional Occupational Programs (ROP) 831-753-4209 www.montereycountyadulted.org/ROP/

Monterey County Convention and Visitors Bureau (MCCVB) 831-648-5358 www.montereyinfo,org

Monterey County Hospitality Association (MCHA) 831-626-8636 www.mcha.net

Monterey Peninsula Chamber of Commerce 831-648-5360 www.mpcc.com

Monterey Peninsula College (MPC) 831-646-4000 www.mpc.edu

One-Stop Career Center 831-796-3600 www.onestopmonterey.org

Shoreline Occupational Services 831-883-3300 www.scgoodwill.org

Sightseeing Tours -- see yellow pages or talk to a hotel concierge

CSU Monterey Bay 831-582-4232 www.csumb.edu

The Culinary Center of Monterey 831-333-2133 www.culinarycenterofmonterey.com/

University of Nevada Las Vegas (UNLV) 702-895-3011 www.unlv.edu

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