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VIDEO TRAINING TAPES
Video Training Tapes are available at no cost to members only for a period of seven working days. If no one has requested a checked-out tape in the interim, the check-out period may be extended an additional week. The member who would like to extend the loan period must call the day before the tape is due to check on the status of the waiting list. Extensions must be approved by the Executive Director. Security deposits are not required.
Tapes currently available are:
Waitstaff Training Series - National Restaurant Association:
- Service #1: Preparation, Greeting the Customer, Taking the Order
- Service #2: Serving the Meal, Maintaining Service, Presenting the Check and Saying Farewell
- Suggestive Selling: Winning Tips
- Teamwork
- How to Implement NRA Video Training
- Managing Quality Guest Service
- Delivering Quality Guest Service
- The Spirit of Hospitality - Light
- ADA: Interviewing Do's & Don'ts
- ADA: Ergonomics & Workers Compensation: A Working Solution
- ADA: The Hiring Process
- Nonstructural Earthquake Hazards in the Workplace
- MAKE
THE CONNECTION:
BMP’S for Kitchen Staff on how
- Telephone Skills - Basic and Beyond MCHA ECOTOUR! 1996
- Coaching Skills for Managers & Supervisors (3 Tape Series)
- Effective Teamwork - Video Tape, Cassette Tape & Workbook
- How to Overcome Negativity in the Workplace (Career Track)
- Vol 1: Protecting yourself from pessimism
- Vol 2: Stopping the spread of negativity
- Vol 3: Proactive approaches for positive results
- Vol 4: Creating an optimistic organization
- Vol 1: Protecting yourself from pessimism
The following are available in both English and Spanish:
- Back Safety (Spanish only)
- Eye Safety
- Right-to-Know
- Slips and Falls
- Sexual Harassment (National Restaurant Assn)
For Employees in English and Spanish - Sexual Harassment (National Restaurant Assn)
For Managers in English only