Welcome to the MCHA Educational COVID-19 page. Below are links to webinar videos and information provided during the sessions.
To visit our COVID-19 resource links page click here
News of the COVID-19 virus evolves quickly and we will do our best update and stay as current as possible. Check back often!
Interested in becoming a member of MCHA? Click here for more information and or contact Bonnie Adams at (831) 626-8636
Wednesday, April 14th, 2021 “Dignity and Respect: Pillars of Guest Problem Solving” Webinar
Handout “The Post Pandemic World”Tuesday, March 16th, 2021 – “Reopening, Ramping Up and Returning to Work” Webinar
Tuesday, February 23rd, 2021 – Leading Through a Pandemic “The World has Fundamentally Changed”
Wednesday, January 20, 2021 – Trends in Labor Law: 2021 Employment Law Update!
Tuesday December 1st, 2020 – COVID-19: The Moving Target of Compliance:
Friday July 17, 2020 – RESTAURANT PROTOCOLS & CUSTOMER SERVICE TRAINING: All Employees
If you participated in this webinar, click here for the Certificate of Participation
- Restaurant / F&B State Protocols for Re-Opening
- Handout Restaurants Staff Training
- Guest Services COVID-19 Training
Monday June 29th, 2020: – “RESTAURANT STATE PROTOCOLS”, EMPLOYEE TRAINING
& CUSTOMER SERVICE: All Employees
If you participated in this webinar, click here for the Certificate of Participation
- Restaurant / F&B State Protocols for Re-Opening
- Handout Restaurants Staff Training
- Guest Services COVID-19 Training
Wednesday June 24, 2020: – LODGING STATE PROTOCOLS & CUSTOMER SERVICE TRAINING: All Employees
If you participated in this webinar, click here for the Certificate of Participation
Webinar Documents (pdf):
- Hotel State Protocols for Re-Opening
- Hotel State Protocols for Re-Opening (Spanish)
- Guest Services COVID-19 Training
Friday June 12, 2020: “LODGING STATE PROTOCOLS, EMPLOYEE TRAINING & CUSTOMER SERVICE”: Train the Trainer program
If you participated in this webinar, click here for the Certificate of Participation
Webinar Documents (pdf):
- Train the Trainer
- Hotel State Protocols for Re-Opening
- Hotel State Protocols for Re-Opening (Spanish)
- Guest Services COVID-19 Training
Friday June 5th, 2020: “RESTAURANT STATE PROTOCOLS, EMPLOYEE TRAINING & CUSTOMER SERVICE”: Train the Trainer program
If you participated in this webinar, click here for the Certificate of Participation
Webinar Documents (pdf):
- Train the Trainer
- Restaurant / F&B State Protocols for Re-Opening
- Handout Restaurants COVID-19 Re-Opening MCHA
- Guest Services COVID-19 Training
May 28, 2020: Employment & Legal Considerations, Jeanine DeBacker Partner McPharlin Sprinkles & Thomas LLP San Jose, CA:
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